I just thought I'd feedback my experience with the lads from the Manchester office. Obviously not forgetting you as well but the chap that answered the phone to the guys that delivered the concrete today, they were all superbly helpful, accommodating and did an excellent job, despite my order being a pretty small job by your standards. And all at a price which beat everyone else too.
Please accept my thanks and pass on my appreciation to the Manchester lads. People often only contact companies when they feel they have to complain but I tend to make a point of thanking people that do a good job.